Total Community Care - Specialists in spinal & neurological care

Providing bespoke care nationwide for clients with spinal injuries and neurological conditions

Privacy Notice

This privacy notice outlines how Total Community Care (TCC) uses and protects any data and information that you provide us. This might be through being a client, working with TCC or through automated data collected when you visit our website.

We are committed to ensuring your personal and sensitive data is protected and will always seek your consent to collect and process this data.

What information do we collect about you?

Depending on whether you are a client or employee of TCC will reflect on what data we require from you. This may include, but not be limited to;

Why do we require this information?

TCC has a legitimate interest in holding personal data in accordance with the General Data Protection Regulation (GDPR).  This is to enable TCC to undertake its business activity of the provision of Health and Social Care support for individuals living in their own homes.

Who we might share your data with?

TCC might share the information with people directly related with the care provision of a client, and the client themselves. Information might also be shared with service commissioners, HMRC, pension providers and the national minimum data set for social care (NMDS-SC).

This information is held physically at our secure head offices and also it is stored electronically within the UK (as a server backup) in an encrypted format in accordance with GDPR requirements.

All personal information you provide us remains within the UK and will not be transferred out of the EEA.

How long do we keep this information?

If you have been a client or provided services or on behalf of TCC; then some information would be retained for a period of up to seven years (e.g. relating to Health and Safety of the services provided to a vulnerable client or linked to HMRC) or longer if legally necessary.  Other data such as your personal contact details, verified identification details and bank information may be erased after a period of two years.

Your right to access, correct or withdraw your data

At any time, you may ask to see the data TCC hold about you to check its accuracy or request a copy. This can be done by completing a subject access request (SAR).

You also have the right to have the information we hold about you withdrawn, although please note that this may be subject to the requirements surrounding health and safety law and TCC would be notify you if this is the case.

If you would like further information about your data or to complete a subject access request, please contact either Michelle Radford or Reg Perrins.

Data Breaches and complaints

If TCC should suspect that it’s data has been breached, we will inform the Information Complaints Office (ICO) within 72 hours of the notification of the breach.

You have the right to make a complaint at any time to the ICO. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Cookie Policy

We use cookies on our website. Cookies are small text files which are stored on your computer when you access our website. Cookies allow the website to function properly, allow us to monitor website traffic and usage, and improve your website experience by remembering your settings and preferences. No personal data is taken via these Cookies when you utilise our website.

If you would like to know more information about the use of Cookies, then you can see the full policy on our website, www.totalcommunitycare.co.uk/cookie-policy/, or for more generalised information about Cookies please visit www.allaboutcookies.org.

Links and Third Party Websites

Our website and social media pages may contain links and embedded files such as YouTube videos which will take you to third party websites. We are not responsible for data or cookies on any third party website, and you should check individual privacy policies for more information and how to manage them.

Changes to this privacy notice

From time to time we may need to change or update this privacy notice, you should check this page occasionally to ensure that you continue to be happy with how we use your information.

This version of the privacy notice came into effect on the 25th May 2018